Pathetic Service

Good Afternoon i have cancelled my contract with telkom and i have sent it through on numerous occasions. i have been to the N1 City store to cancell it as well. The date i went to the store was the 07 November 2015. The contract i have is 1x 10+10 Huawei Router. My mobile number is ***. i have called the number 081 180 and queried if the contract has been cancelled.The consultant gave me the number 10213, which i called and spoke to another agent. The agent gave again the number 081 180 to call.Clearly they dont know what they doing. i am about to consult with an attorney to take further action and will take this matter to the press as well. i am getting tired wasting my time and energy calling and calling and calling.No one seems to assist