pathetic service

I ordered a cell phone contract with telkom around the beginning of the month. The order was not processed without my knowledge. I tried again on the 16 March I still have nit received my cell phone. I'm now being told about next week. I spoke to Nokubonga Dube from durban who refused to cancel the order without me being in the line after telling her im late for a meeting. she arrogantly told me if I hang up she wont cancel my order. telkom has pathetic service