Pathetic Service

I have moved into a new house a few months ago and I have no signal on my Telkom mobile network in most of the parts of my house. I reported this and finally after 3 weeks a technician was sent out to test the signal. this was on the 13 October was told that he would submit his report and I will be contacted within 72 hours. a month has now passed I have heard nothing since then. I have sent 6 emails requesting feedback and every time I get the response that it is being forwarded to the relevant department and they will contact me. This doesn't ever happen and in the mean time, I am paying for contract that I can not use. I have tried my utmost best to resolve this with them internally but their lack of response and don't care attitude has forced me to post it here. The reference number I was given is ***8. Please Telkom mobile.. call me ***