BM
Bo M

1 reviews | Active since May 2011

10 Nov 2015, 10:40

Pathetic service

A company by the name of African Fun Foods opened a ********** account *** using my ID.I received a number of calls from Telkom and I advised that I am not responsible for this and also went into a branch in Centurion, was advised a case is logged and my name will be removed. I am now receiving messages from a collection company called Fourie Sikweyiya INC to pay an amount of R4109.45 that is outstanding.<br> <br> I would like Telkom to provide me with an ID copy of the person who app**** for the contract and also call recording. What type of authentication methods were used to determine if they were speaking to the correct person. My details are available on ITC and they should have confirmed before opening a contract in my name.<br> <br> I want my name cleared and also Telkom to compensate me for doing the work for them. How difficult it is to investigate this since its a company and you should be able to go to the address to catch your culprits.<br> <br> I am so disappointed in the way your representatives are handling this case. Pathetic as they don't speak the same language.

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Replies (1)
Telkom
Telkom's reply10 Nov 2015, 11:39
Official
Hello 777GP,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM166187

Regards
Luleka
Telkom Social Media Team