Pathetic Service

So I made an electronic transfer payment of my monthly instalment on the 26 Feb 2018. On the 06 Mar 2018, a debit order went off my account. I immediately called Telkom to enquire and was advised that the payment I made on the 26 FEB is not reflecting on their side and a case will be logged and it will take 72 hours to be resolved. On the 08 March I received my invoice and to my surprise, the amount reflecting on the invoice is the one I had paid and the date of transfer is the 26 FEB. My instalment with Telkom was R1039 and I had paid R1040. I called Telkom and the 09 March to enquire about the case I had logged and was advised that their 72 hours is actually 9 days. They only count the number of hours their “enquiries/ finance/ refund “department works per day which is 8 hours.

Today is the 16 March as I have not received any feedback from Telkom. When I try to contact the call centre I am unable to get through as they are experiencing: “HIGH VOLUME CALLS” This is very frustrating and I feel that their query resolution is very pathetic. The managers are there just for show and are never available. Attempts to escalate or to reach senior management is futile.