Pathetic Service

Friday (09 March 2018) I visited Telkom branch at Liberty Mall to cancel my contracts account number ********** 38. I spoke to Nonhlanhla who requested me to bring my ID copy, then on Saturday I went back with my ID. I was assisted by Karyn who said there are no longer doing cancellations on store I have to do it online, I told her that I do not have access online, she said I have to use my fone because there is nothing also she can do. I decided to do upgrade and I was assisted by Ms Ndlovu who said its gonna be a new contract because my previous contract was Top - up then I have to as Karyn to assist me with cancellation on my other contracts if I don't need them anymore. I told her that Karyn said they are no longer doing that in store, she said that's not true it's Karyn responsibility to do that. She said she will ask her to help me when we done, unfortunate when we finish Karyn was out for Lunch then she said I must come back after few minutes. I have done shopping and went back after 30 minutes but Ms Ndlovu was no longer there but Karyn was back and I spoke to her again telling her that I was told that she is the one who can assist me. She emphasised that they are no longer doing that Nonhlanhla and Ms Ndlovu incorrect information. I said I'm going nowhere until she help me. She said the only thing she can do is to open a computer for me then I can help register and do cancellation. Then I tried to help myself as her instruction after I finished it said CANCELLATION NOT COMPLETED. I told her she just looked at computer and gave me body response showing that there's nothing she can do and continued assisting other people.