1 reviews | Active since Jun 2011
PATHETIC SERVICE
On Saturday (17-02) morning I noticed my phone could only make emergency calls. I called the call center and was advised there is a problem and the technicians are busy working on it. On Sunday (18-02) afternoon I called in again and they could not give me any feedback on why my number does not exists. On Monday (19-02) I called in again and spoke to Lebogang at 07:30 and she said she will have to log a case for me with case number ********** 3. Ever since I have had no feedback and I still cannot make or receive any calls because my number does not exists. Now this is were my problem comes in : 1. My account is paid and up to date. 2. You guys messed up big time on your side with my number. 3. I have to do the calling and running around to find out why my number does not exist from Saturday morning. 4. There is absolutely no flipping feedback from you guys. Sort this mess out and don't send me stupid messages about somebody will call me as the matter has been escalated. Sort it out now!!
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
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We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,