Pathetic service

After logging a incident for extremely slow internet on the 12th of December hoping to have the speeds improve soon after that, but no luck. Ticket ref: ********** 2 Being told to wait 21 working days and following up after that where telkom never called or emailed me with any feedback.

Spoke to zama on 29 jan: No information provided by networks

Spoke to tobogo on 30 jan: Still no information provided by networks Spoke to sebosiso maphumulo: Sebosiso gave me a excallation ref: ********** 1

I received a call for the telkom networks department for an engineer to test the signal on 6 Feb. No engineer arrived. A new appointment was made for 14 Feb. No engineer arrived again.

After trying to use the telkom app to request feedback (app is useless) i received a call from Abbott Shirindsa where he was unable to track any info on the incident logged. According to him, a manager will call me at around 08:30. Let see if telkom actually have the ***** to call me back.

Once again, i will be paying for a service that I cannot use. Telkom is useless and yet they advertise for the best mobile and broadband deals. More like the worst deals.

If I am lucky I get 4mbps download and possibly 1mbps upload. That is with only 1 mobile device connected and tested to randburg. I will not even mention international speeds.

I want the lte contract cancelled with no penalties or a solution provided.