Pathetic Service

i app**** for a phone online on the 14/10,i received a call frm a sales consultant on the 21/10,he advised that the 1st instalment will be deducted within 48hours,my 1st debit went through on the 23/10 but evedn today i havent received the phone,i have been communicating with client care via email but now they are nolonger responding,i contacted the contact center but i was put onhold for more than 20min,i am urtely disghusted with the service.