Pathetic service

On numerous occasions I have logged faults with Telkom pertaining to the internet service that it provides and for which it charges me monthly. The internet connection is very slow and the wifi connection poor (despite using a Telkom router). Often there is no internet connection via wifi although the router is working. Telkom eventually sent a technician to inspect the faults. He clearly had no idea what he was doing and he failed to reconnect my phones after removing the phone cables from the two jacks. The problem has not been resolved. Telkom sent me a message that the report was restored, i.e. the problem resolved. This is a blatant lie. The problems persist. A Telkom call centre operative undertook to ensure that the technician mentioned above would call me after I had lodged a complaint pertaining to his conduct. Of course, he has not called me. No one takes responsibility. No one wants to resolve the problems. Another call centre operative informed me that there is indeed a fault - he could see this as it was evident after he had run a test during our conversation. There is apathy on the part of Telkom to fix the faults. Telkom has set up its structure of logging faults in such a manner that it cannot be determined who has not done his/her job. And thus complaints cannot be effectively dealt with. There is no accountability. The call centre merely logs the faults, then weeks pass without attempting to resolve the faults. There is no urgency in attending to fix the faults. I was informed by yet another call centre operative that the supervisor would call me later that day. Again, no person called me. A fault that I logged was merely cancelled (without resolution thereof) and I was informed of this only because I enquired as to the progress of the fault. Thus, a new fault had to be logged. The consequence is that my fault is now "at the back of the queue".