Pathetic Service

Bad experience. No one from Telkom can contact me and advise what is happening with my refund of bank charges. The consultant just sends email that she will contact me. They tried calling me on my cell phone and 5pm and I'm unable to answer at that time and i have provided my work contact number and the still unable to contact me to tell me what is going on since November. I really frustrated. When i call the contact center they advise they will get back office to call me but no one does. When i ask to speak to a Team leader they are not unavailable.

From: Pillay, Hayley H Sent: 01 February 2018 12:12 PM To: 'Charlene Mncube (C)' ********** Cc: 'Compliments & Complaints box Pinetown' ********** 'Leviticus Makena (LM' ********** Subject: RE: Case Number: ********** 0

This is madness that I must waiting so long for someone to contact me. I will be taking this to Hellopeter.

This service is unacceptable.

Hayley Pillay Consultant Home Services Onboarding Home Services Operation Shared Services Tel +27 31 ********** www.standardbank.co.za

From: Charlene Mncube (C) ********** Sent: 30 January 2018 05:38 PM To: Pillay, Hayley H ********** Subject: RE: Case Number: ********** 0

Good Evening

I tried to contact you, I will try again tomorrow.

From: Pillay, Hayley H ********** Sent: 30 January 2018 07:47 AM To: Charlene Mncube (C) ********** Subject: RE: Case Number: ********** 0

Hi

You promised you were going to call me yesterday but Im still waiting for your call.

From: Charlene Mncube (C) ********** Sent: 23 January 2018 07:56 AM To: Pillay, Hayley H ********** Subject: RE: Case Number: ********** 0

Good Day

Kindly note that our systems were offline hence the day in contacting you back.

I tried to contact you on ********** 463 but the line went through to voicemail.

Please advise a convenient time to call.

Kind Regards

Charlene

From: Pillay, Hayley H ********** Sent: 22 January 2018 10:25 AM To: Compliments & Complaints box Pinetown ********** Cc: Charlene Mncube (C) ********** Leviticus Makena (LM) ********** Subject: FW: Case Number: ********** 0

Hi

I am unsatisfied with the service delivery presented my telkom. I have been waiting for an update on two matters and I have received no joy.

I have sent numerous email and contacted the call centre and no one can provide me with an update on this matter.

Can someone provide an update with this matter and the cancellation attached.

If I do not received an update, I will be taking this matter to Hello Peter or further.

This is unacceptable and I will be closing all my contracts with telkom and take it to another service provide with better and faster service.

Regards Hayley Pillay ********** ********** 394463

From: Pillay, Hayley H Sent: 19 January 2018 01:57 PM To: 'Charlene Mncube (C)' ********** Subject: RE: Case Number: ********** 0

Hi

I’m still awaiting you to contact me

From: Charlene Mncube (C) ********** Sent: 19 January 2018 10:40 AM To: Pillay, Hayley H ********** Cc: Leviticus Makena (LM) ********** Subject: RE: Case Number: ********** 0

Good Day

Please provide your contact number in order for me to give a call.

Kind Regards

Charlene

From: Pillay, Hayley H ********** Sent: 19 January 2018 10:38 AM To: Charlene Mncube (C) ********** Cc: Leviticus Makena (LM) ********** Subject: FW: Case Number: ********** 0

Hi

Can someone please advise what is happening with the below query as no one got back to me.

Regards Hayley

From: Pillay, Hayley H Sent: 16 January 2018 10:29 AM To: 'Charlene Mncube (C)' ********** Cc: 'Leviticus Makena (LM' ********** Subject: RE: Case Number: ********** 0

Good day Charlene Mncube,

The last feedback received for the below query was on the 18 December 2017. Please provide feedback wrt the below refund.

Regards Hayley Pillay

From: Charlene Mncube (C) ********** Sent: 18 December 2017 09:32 AM To: Pillay, Hayley H ********** Cc: Leviticus Makena (LM) ********** Subject: RE: Case Number: ********** 0

Good Day

Kindly note that I have sent through the statement Collections Team in order for the amounts to be allocated.

Kind Regards

From: Pillay, Hayley H ********** Sent: 18 December 2017 08:48 AM To: Charlene Mncube (C) ********** Cc: Leviticus Makena (LM) ********** Subject: RE: Case Number: ********** 0

Good day

Please find attached bank statements and use my ID number to open the statements.

Please advise when the credit of R375 (R115+R130+R130) will be done and insure I get my Telkom statements.

Regards