Pathetic Service

I logged a complaint with telkom as my adsl line and landline was faulty. That was on the 22 December 2017. They have sent me sms messages to let me know that they are working on the problem but have still not sorted it out. I went into the store to see if they could help me. The consultant advised me that he cant interfere with my account because he sees that telkom has been billing me incorrectly fora long time. i first need to call the call centre to query this then only can they disconnect the voice line that i dont use, which isnt even working at the moment. I just need an adsl line, thats all. I called their call centre and waited for over 30 minutes. Nobody helped me. I still dont have adsl and i am being billed R364 per month just for that. I get my data from another service provider whom i am very happy with.