Pathetic service

We been having countless problems with the land line from September 2017 which has not been resolved has yet. Numerous faults had been logged in ( fault ref no's : ********** 7 , ********** 8 , ********** 8 , ********** 0 ) and still no response from Telkom , but we still have to pay the monthly bill without proper service from them. Telkom is pathetic.