Pathetic Service

I get a call on the 15th Dec 2017 from a Ryan, calling from Sell direct call on behalf of Telkom to advise that my phone is due for an upgrade. Prior to this call, I have had numerous calls to upgrade my phone cell no - ********** 167. Ryan assured me this is fast and quick process to upgrade telephonically. I was offered the Huawai P8. I advised him, I have 2 contracts that I currently paying for ********** 167 and ********** 374. I specifically asked him to upgrade 079 number only. I received my new phone on the 21st the same day my husband's 084 number gets disconnected. I called Telkom- no one takes responsibility. I was asked to call the upgrade dept, then the customer service dept, then the sale dept, then eventually they tell me its sell directs problem not theirs. How pathetic is that? I get debited by Telkom every month and not once could they assist me or try and find a solution. Last week I get a call from Tashveer advising me my phone is due for an upgrade. really? this has been going on for weeks now, Please sort this ****, collect this new phone and sim, reconnect ********** 374 and I will cancel all contracts with Telkom. Ryan hasn't even sent the agreement as requested to my email address provided. Try calling sell direct, no one answers. So Telkom my service provider will sort this. If no response, this will be reports to the Ombudsman