Pathetic Service

In November , my telkom 8ta debit Order did not go off even though there was money in my account. I found it odd so to prevent any issues i made a manual payment. My debit order date is the 25th. On the 2nd of december they tried to do an Early debit order run but there was no money in my account. I work for FNB and I bank with them, they confirmed that the issue was on Telkom's side not theirs. I got my december statement reflecting that i owe telkom an extra R200 for a rejection fee. So i called the call centre and spoke to a lady by the name of Sbusisiwe Khumalo who told me it doesnt matter who's fault it is and that even if i made a payment. I must still pay the rejection fee, even after i said i could provide proof, Really?? So i spoke to another agent Engel Mthembu who was more helpful and allowed me to send proof and logged a case for me but then came back and said there was nothing she could do

Anyway so I escalated to a Manager by the name of Sheldon ****son on the 15th of December who said he would investigate the matter and get back to me. Its 6th of Jan and no reply.

Now for Jan Telkom want to debit me R999 and my febit order is only 299. They just keep adding rejection fees but i pay my account even in their error. I even paid it in december when the debit order didn't go off again. Remove those rejection fees or else im gonna cancell cause this is *******. There was money in my accounts and i sent you guys proof but you failed to debit