Pathetic Service

I need help guys, my Telkom number that I use everyday to make calls and surf internet stopped working. I contacted Telkom via their Live Chat option and I was assigned to Stacey-Lee Du Plessis who advised me that my number was cancelled because I haven't been using the number for more than 3 months, this is a new sim card and I am using it everyday for calls and Internet up until this morning. The agent just referred me to the branch and end the chat despite my plea for her to escalate. I cant make or receive calls nor do anything. The number in question is ********** 372 . My alternative number is ********** 293 or email: ********** I have sent them a DM on Twitter haven't got any response.