Pathetic Service

Customer name: Felicity Hermans Order Ref: ********** 41 Date order placed: 25 October 2017 Contact Number: ********** 699 LANDLINE INSTALLATION

Good day,

I app**** for a landline on the 25 October 2017 for work purposes I require the landline urgently as I am unable to work without a landline. Two weeks ago Openserve came out to do the installation but was unable to due to a problem with the cables. They advised that Telkom cabling department would have to come out and attend to the issue before they can install. To date we have not received any feedback from the cabling department even after numerous escalations. Two months waiting for a landline installation when I was advised that turn around time is 21 days.

Below is some of the escalation numbers.

Escalation numbers: ********** 17.11.2017 ********** 15.11.2017 ********** 27.11.2017 ********** 04.12.2017