Pathetic service

I am currently a Telkom customer and have always been happy with their service, until now.... On 24 November 2017 I placed an order for an unlimited package. Lovely service, no issues... no feedback... I enquired about the progress of my order on Friday, 8 December and was told that I would just have to wait because they were checking to see if the cables could handle the order. As far as I was aware, they do this prior to placing the order, but hey - what do I know... I was told to keep calling the 10213 number to keep checking up on my order.

I tried again on Monday 11 December upon which I was told that no date had been placed on my order but that they now wish to place a date on it which is 15 Dec 2017.

I called Telkom at 3pm and confirmed that the technician is still scheduled to come and may just be running late. I called again at 4h45pm and now they are currently telling me that no technician has been scheduled for my order...

I am at a total loss.. waiting for almost a month for Telkom...