Pathetic Service!!!!!!!

I bought a phone ( P10 lite ) with Telkom on the 5th November 2017 and on the 28th November I got ******. I logged a call with Telkom and they advised I must get a case number and contact my insurance provide, which I didn't even know who is my insurance provider was . They advise they "CANT " log this claim for me I will have to do it myself! I was in contact with Finrite ever since ! Finrite couldn't pick up my insurance details, they never answered emails. I called the call centre everyday and everyday it was a new procedure that i needed to follow. They would request me to send my paper work on every occasions I have called and advise to go to the police back and fort. When i requested to speak to a manager after not getting anywhere with the agents they asked me to hold for minutes and the dropped the phone on my ear. I called again and finaly got to speak to Xolile Sithebe who dealt with my claim she sends me a one line email stating I am not registered with them and do not have a policy. see below!!!! This is so unprofessional after all this time, which cost me money and time. They don't even have the decency to address me by name !! Hi

Sorry for the late response, we have checked on the system, it shows that you do not have policy on your handset. Also note that the invoice you have provided shows that you only have contract. Kind regards Xolile Sithebe | Call Centre Agent | Representative under Supervision

For this reason If I don't get reply from management I will cancel all contracts with them and want my money back. And i have already advise all my friends and family to cancel their insurance as this is no benefit !!!