Pathetic service

On the 9/11/2017 i reported the fault on my line ********** 052. i called telkom calls centre everyday thereafter and was given the run around as to why this fault hasnt been resolved. I spoke to team leader Yongama Mkwa and his response to me was "what must i do if the line isnt working". On the 23rd November the line worked for a day and then went off again. To date no one has come out to fix this line and it is still not working, I contact the call centre daily and everyday i deal with more incompotent staff who gives me various stories. When i called this morning both ref numbers 175312 and 91182 have both been closed. No one has attended to the fault my line is still not working but the faults have been closed. I am now up too my neck with Telkoms inefficiency and i am taking this matter legal.