Pathetic Service

I purchased the 1 GB + 1 GB Night Surfer data bundle on 07/12/2017. I was browsing the internet after 00:00 on 08/12/2017 being under the impression that the Night Surfer data was being consumed. To my surprise, I received a warning text that I have 98 MB All Networks Data remaining at 02:43. I checked my balances and had 98 MB All Networks data left whilst still having the full 1GB Night Surfer Data. I called the call centre this morning to enquire why my All-Networks Data was consumed instead of the Night Surder Data which should be consumed between 00:00 and 07:00. I spoke to Charmaine Kembo, which was very unhelpful in this matter. She told me that I had to switch off my phone and remove my SIM for it register that it should be consuming the night surfer data. I told her that I was not given this information when I made the purchase. She said that she is aware that this information is not given but she is giving it to me now, which made me feel that she had an attitude. I told her I am not happy with the outcome ans would like to be reimbursed for the data. She then told me that this was not possible. I asked to speak to a manager and she told me that there are no managers available before 08h30. This is absolutely pathetic! She then suggested opening a case for my data to be reimbursed. I was given the reference number ********** 7. The funny thing is that she did not check what was happening with my data before advising me that I had to switch my phone off and on again. She only asked for my number when she opened the case! She did not open my account before advising me why my Night Data was not consumed, thus she had no information of the account when she advised me. I am extremely unhappy with the level of service I have received. I want to be reimbursed for my data and won't be making another purchase until the issue has been resolved. Should I not be reimbursed I will log a complaint with ICASA and the NCC!