HR
Hans R

1 reviews | Active since May 2017

03 Dec 2017, 10:29

Pathetic Service

After more than a year of many phone calls and emails Telkom is still insisting that I owe them R2748.27. They seem to insist that I owe them this amount because I did not terminate my telephone and my data service ( ********** 307 ) when I moved house on the 14th October 2016. I have sent Telkom all the proof via email and numerous phone calls that they need to resolve this issue and am still been constantly threatened/harassed to blacklist me, take me to court and SMS's for a demand of final payment. I have even asked Telkom to take me to court so that this long outstanding issue can be resolved but to no avail. I cannot be held responsible for Telkom's inability to get this issue resolved and am hoping that there is someone from Telkom who can finally get this issue resolved. PLEASE ASSIST !!!

0
Replies (2)
Telkom
Telkom's reply13 Dec 2017, 08:39
Official

Hi hans-reiman

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

HR
Hans R's update15 Dec 2017, 10:30
Reviewer Update
Good day, This response is exactly the same as your previous response to my original complaint and has the same Interaction REF: AI ********** number. Your response does not assist me whatsoever and once again proves that Telkom has no intention to resolve this issue and that it does NOT CARE about its clients. The saga continues......PATHETIC !!!