pathetic service

my name is Linette Mokoena I took a phone contract on the phone via Mondo Telkom and I must say it has been the worst experience ever. last month Telkom discontinued my internet services I have been going up and down going to maponya mall Telkom for resolution and their best answer is that they can not assist me since I took the contract phone on the phone. I called Telkom on 081180 since October and they said they opened a case for investigation, I was advised their turn around time is 72 working hours for resolution. I called again on the 21st spoke to some useless manager called sihle mlambo who knew anything about customer service. today I call I spoke to nhlanhla told me that my number has been discontinued but my account is not in areas. I asked to speak to sihle mlambo who couldn't take my call co he was busy on the line with a client, I held on for more than 45min waiting to speak to this stupid manager until my call was dropped. is this how you treat clients??? my phone is now dysfunctional its not operating but I get the **** service when I have to enquire. I demand to be credited for the month I wasn't accessing what Telkom promised they will deliver. I want to cancel my contract with you I cant have a useless service provider. no one called me and updates me on the so called case they are investigating. my next step I'm going to social media. I will also report this to the ombudsman. my identity number is ********** 284088. and this sihle guy is useless he doesn't know what his job is and what it entails. I will call until justice is served