Pathetic Service

I went to your store in Maponya Mall in July took up a contract deal with two phones. I though it would be best if i took up insurance contract for both phones and i asked the sales agent and she said yes i can take the contract for both phones. Only to find out a month later in a declearation form sent by our underwriter that both phones have been registered on the same number and a clause in the form stated that a phone will only be covered if it has the sim card of the number display in the schedule I then called your underwriter trying to find how could this be as the one phone has the contract sim and the has a prepaid number. I was then told that they dont cover prepaid phone even though i insisted that the phone are under contract but i can only receive one sim for the contract. I was then sent from pillar to post between your customer care line and your underwritter. until i went to the store where i bought the phones to same consultant who sold me the phones and i was told this would get sorted but still nothing was done till i sent the manager an email requesting for this to resolved.I finally had to settle with cancelling the prepaid phone's contract which should have been put in on 27/10/2017 it is now the 20/11/2017 and nothing has been done.

I extremely upset your service. I dont want your insurance please cancel it as soon as possible as i am not prepared to pay for it anymore if this is the type of service you give your customer.