Pathetic service

Case ********** 1 refers. I took out a cellphone contract in July 2017 and insurance. The insurance premium has been incorrect since the first debit order went off. I queried Telkom they said it’s a Finrite issue. I then sent a query to finrite and of course, they told me it’s Telkom billing issue. I just got off the phone with Zama Mkhwa**** from Telkom for him to tell me my query which was “resolved” according to an email I received was actually not resolved. Instead, it was sent back to finrite to investigate. Can someone please attend to this, all I want is my refund as I have since cancelled the insurance. If I can also cancel the contract with Telkom, that would be a huge bonus.