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Dawid M

1 reviews | Active since Feb 2011

13 Nov 2017, 18:56

Pathetic service

I have now had an issue with ADSL being either off or running at less than 2Mb (but I am paying for 10Mb every month). A call has been logged more than month and a half ago and still not resolved. When will this issue be fixed, or sorted out. The technicians dont pitch up for appointments been scheduled and confirmed via sms. This is the most pathetic service I have encountered.

0
Replies (4)
Telkom
Telkom's reply15 Nov 2017, 12:54
Official

Good Day

Thank you for making contact with us,

We have logged your request for assistance, Your social media reference number: AI***

Please accept our apologies for the inconvenience caused,

Regards

Telkom Social Media Team

Bronwyn

Best regards,

DM
Dawid M's update15 Nov 2017, 16:33
Reviewer Update
Thank you Bronwyn, speed is now much better and the technician was here just now to investigate the other issues I have. Regards Dawid
Telkom
Telkom's reply19 Nov 2017, 17:45
Official

Hi Dawid,

Thank you very much for the feedback. Much appreciated, thanx. Please dont hesitate to let us know again if any further assistance is required.

Have a good weekend.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

DM
Dawid M's update22 Nov 2017, 10:43
Reviewer Update
Thak you for the assistance and speedy help.