Pathetic Service

On the 14th October 2015 i reported a fault on my telkom line. The sunday thereafter i was sent an sms that the fault is in the hand of the technicians. i then got a call from the techinician who i advise that i was not at the premises at the moment. He advised me that he would come out the next day between 8 and 9 that morning. When he did not arrive i call the call centre. I was told so many different lies that i did not know who to believe any more. Today i was told by a supervisor that the technicians will only be out to me on the 27th of this month. This is highly unacceptable. I require my internet line in order to work. The call centre agents only know how to lie and keep promising things that never happen. Telkom is not going to reimburse me for adls services that i am paying and cannot use. They not going to reimburse me to work i have lost due to their incompetence. and on top of that they will bill me for and entire month of service that i do not have. I am utterly disgusted. Not only that I had to beg to have the line installed and also i am still awaiting feedback with regards to billing issues on the line.