Pathetic Service

I wish I could say their service was bad, it's ****** pathetic. Reported my fault on the 28/92017. The technician came out on 16/10/2017. Boldly telling me he can fix it ,but he needs authorization and he will get back to me. He hasn't. Everytime I follow up they tell me it's escalated. They have now suggested we go wireless and I should enquire at Telkom store. I followed up this "solution" ,only to be told at the store (Mall of The South Telkom Store ) they don't have the phones ,they don't know when they will receive the phones and it will take up to a month to activate the wireless. While at the Glen shopping mall I thought lemme ask the Telkom store there. They too do not have phones and the consultant was rather reluctant to move me to wireless. The Telkom social network helpdesk said a consultant will come out. Needless to say I'm still waiting. What is frustrating is the nonchalant attitude of the staff and the company. Usually if a customer keeps complaining some sort of management should get back to the client. NO HAS BOTHERED. I the client am not valued and therefore there is no haste in solving my query. What frustrates me even more is that they are aware that they have the monopoly on Landlines ,so I can't even go elsewhere. I'm so frustrated with their service and WOULD NEVER EVEN CONSIDER THEIR CELL PHONE DEALS!!!!!!