Pathetic Service

On the 1st of October I did a online application for Telkom's LTE 10gig package and on the 6th October the debit order went through and in 5-7 working days they would have delivered my package to me and it is now the 20th.<br> <br> On Saturday the 17th October I went to go speak with a employee at Centurion Mall branch to find out if they could track my order and they found no record of me on the system.<br> She said she spoke with the online applications manager and she gave me her email address and said I must follow up on Monday with her so I emailed her Yesterday and received no feedback, why tell me to follow up but then I receive no feedback?<br>