Pathetic service

Doesn't Telkom advertise that they are the best ISP? What a load of *******!!!!!!

If you want to have problems, then please...get a deal with Telkom and you will have a lot...useless ADSL services, upgrades that are not according to what they say...deliver the wrong items....battle for 4 months to get it sorted...delivered after 4 months...guess what??? Wrong item again!!!!!

I upgraded my Note 5 to a S8+ Freeme package with VR as advertised online. Got the S8+ phone....and the VR for a S6 phone. Phoned for days and weeks and months talking to this person and then that person and then another person and then this department and then that department and so on....eventually I was told that Telkom did not have any stock on the VR's for the S8+ so the warehouse decided to send the S6 VR instead.....What the hell !!!!!!

After 4 months I eventually received another VR....this time for the S7 phone!!!!!

They told me they tried for 2 weeks to deliver...another lie!!!! I have waited 3 days in a row till way after hours...because "the courier is on it's way to deliver at your office and they will be there before 5pm"....oops...they did not specify which day...or year.....for a few days in a row....

I stopped the payments and informed them that I did it until THEY deliver the correct item. When they told me it was sent, I paid the full outstanding payment which I told them I held back as well as the current payment.....then 20 minutes later they took the same amount via a debit order from my bank account....the next day they took the current payment....the next day I get a notification that my account is in arrear and they will deduct both!

Now I have been "placed on trial for 3 months" because my account was suspended, so I cannot upgrade...which I tried for the past month already....How nice?????...Telkom can do what they want to do but the moment you try to put pressure on them to rectify something then YOU are the culprit...PATHETIC....if someone or some company does not deliver what was ordered and what you have signed for, they are in breach of contract as much as the one who is not paying for what they have correctly received....or does that only apply to consumers and not suppliers?

I also cancelled my useless ADSL line...10Mbps uncapped..... buffering Youtube videos and Facebook videos... downloading movies ....well take a guess how that went...downgraded to 4Mbps to see if it is more stable....even worse....cancelled that because it is a total waste of money...fibre? sorry no coverage in that area..."Your router is faulty!" ...my phone is also not working...Isn't it the same line?? "We will send a technician!"...I am still waiting.....

Well Telkom, I just want to say one thing, and that is that the service provided by Telkom is pathetic to say the least...friendly until one has signed on the dotted line and then after that all you are as customer is a source of money. PAY OR YOU ARE SUSPENDED AND PUT ON TRIAL!!

Proof me wrong if this not the case....