1 reviews | Active since Oct 2017
pathetic service
I have a Samsung s 7 edge with Telkom... It started giving me problems after using the phone for about 8 months, when I took it to the store at Telkom in trade route, the consultant advised it can take up to 21working days and advised I will not need to pay as it is still under warranty which onlytel expires Jan 2018......
I went back after the time they advised and they had no feedback and told me to wait for an SMs... After 3trips to the store they advised they made a mistake and need to re book it to the correct place..
Now i get an SMs after a week saying the device is out of warranty and i have to pay over 9000.... I will not pay anything firstly because I was told I wouldn't need to and also because of the **** service I recieved... Telkom staff and service is pathetic..
Hi NathaliaAliciaLazarus
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task or mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Hi NathaliaAliciaLazarus
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task or mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,