Pathetic service

I moved to a new adress at the end of July 2017. I informed Telkom about it and also requested them to move my landline and wi fi to my new adress. It is now nearly 3 months later and still nothing happens. I phoned several times on 10213 just to get the one empty promise on another. They sent out a technician on 18 August 2017 but he can't install the lines because the cables is not installed. That all after the developer put everything im place for Telkom they must just come and install the cables. I send nearly 20 messages now on there Facebook page and each and every time I get the same excuse and promises of that they will escalate it and come back to me, but that never happens. I even obtain a number of a Mr George Steenkamp but he never answer the phone or responds on any messages left. The biggest joke is that they sent me a bill to pay although I have no use of their service. This is a matter of urgency because my daughter needs internet to do her school assignments and the year end examinations are in a months time. PLEASE PLEASE PLEASE HELP ME