PATHETIC SERVICE

I've been a loyal telkom Customer who upgraded my ADSL lines several times to a point where that didn't help. Our only choice was to upgrade to a LTE contract.

At first our speed was excellent at the lowest 18 Megs per seconds to about 30, and we were so happy BUT we have been struggling from the begining of this year with our DATA running out, and they can't provide us with a detailed list what drained our DATA, to having almost NO internet connectivity. Currently not even getting 1 Meg per second. :(

I;ve reported fault after fault. They keep clearing them without fixing them. When I then contact them after 10 days to say the problem has NOT been fixed, they open another fault and I have to wait another 10days. I've been told this is their SLA. They will only look at reported faults after 10 days.

Apparently this is because they've got so many clients that they need 10 days, then only if the customer phones in again to follow-up, they doing her a favour to escalate it to be looked at.

I am utterly dissapointed and believe this one of the reasons Telkom wont be around for much longer.