Pathetic Service

I had cancelled a contract with a cellphone service provider and moved to a pre paid plan with telkom. Telkom advertised that on their free me packages I would receive an allocated amount of air time which will be used for telkom to telkom call. They confirmed that once the telkom to telkom minutes were used up that I would still be able to call telkom numbers form the minute allocation to ANY Network. However, my telkom to telkom minutes were used up, I have 1500 minutes of airtime to ANY network but can not dial telkom numbers as the error message I get is that I have insufficient funds. I reports the “fault” to telkom and expressly informed them that I use the number in question for business. They informed me to wait 72 hours until the fault is attended. I call them 72 hours later as the fault is not fixed and then they conveniently make the excuse that I should wait 72 working hours. Telkom has taken a don’t care attitude. I regret moving to telkom. I can honestly say that they are the worst service provider in this country. Telkom is pathetic.