Pathetic Service

I called in on Monday 02/10/2017 for an upgrade on my device. the incorrect device was then delivered to my work place on Thursday 05/10/2017. I called in and spoke to Thembi Vilakzi who assured me she would have her manger Lebohang Tshwane call me before close of business on Thursday. I did not receive the call. Parcel was collected on the sameday it was delivered, however some bright spark decided to deactivate my sim card, I am now sitting with a useless device as I am unable to make or receive calls.

What the hell is going on at Telkom?!!!!