Pathetic Service

Telkom's service is pathetic, and verges on ***********. After placing an order for an ADSL line to my home on 26 August 2017, and making a payment of R700.00 on the 28 August 2017, I was sent an sms on 05 September 2017, informing me to be at home on 06 September 2017, for an all day appointment for installation. After waiting for a technician for the full day I called the Telkom call centre at 16.00, and was informed that the technician was meant to report at my house at 09.00, but never did. No one from Telkom has made any effort to contact me when a full day was wasted. I have called the Telkom call centre daily since then in the hopes of securing another installation date. When calling the call centre on 21 September 2017 at 15.27, the call centre agent informed me that I had an installation date booked for 22 September 2017. I called the call centre at 10.00, on 22 September 2017, and was informed that the technician was booked to come to my home at 13.40. I then called the call centre again at 14.01, and was informed by the call centre agent that the technician was only sent out to the exchange box, and not as earlier communicated, to my home. This is another day wasted by Telkom's inept call centre agents, and technicians. I have been told on numerous occasions that the matter has been escalated. Telkom have made no efforts to contact me, apologise, or offer any guarantee for their repeated service failures.

I have been given the following reference number for escalation: Ref: **********