Hellopeter
Share Your Experience
LR
Liam R

1 reviews | Active since Nov 2016

20 Sept 2017, 15:08

Pathetic Service!!!!!!!!!!!!!!!!!!!

I called on the 25/08/2017 to advise I received the incorrect device. I was advised to call back on Monday to make sure the matter has been escalated, which I did and was told that it was, that was the 28/08/2017. I then called again on the 11/09/2017 to find out what is happening and why this device has not been collected, I was then told I will get a call from the supervisor and delivery company. I called again yesterday and was told again that I would get a call and i could email ********** if no call was received. Still no call has come through, I emailed that address as well and no response either. This service is pathetic!!!!! It has almost been a month and now I am been billed for A device I have not used or activated, I am a new Telkom client and if this is my experience then I might as well go back to vodacom.

If I get charged for this device and I do not get a call by Friday I am going to the CPA and getting rid of any deals with telkom.

0
Replies (4)
Telkom
Telkom's reply21 Sept 2017, 11:06
Official

Hi ***,

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Be assured that your query has been escalated to the Mobile department and feedback will follow.

Apologies for any inconvenience caused.

Your reference AI***

Regards,

Rafeeqah

Telkom Social Media Team

Best regards,

LR
Liam R's update22 Sept 2017, 07:49
Reviewer Update
That is all good and well but what about me being charged for the device that I have not used? I will not accept that i have to pay for something I have not used, I was also told I could get a mobile router deal which was in August, what happens to that? please refund me for the wifi device that I have not used and advise what is going happen with my other mobile router deal?
LR
Liam R's update28 Sept 2017, 07:51
Reviewer Update
Rafeeqah, when will feedback follow? Another month maybe so you guys can charge me AGAIN for something I have not used???? So the fees you save in data for Telkom the customer then pays for it in the service??? What kind of consultants and managers are you guys hiring? seemingly people who have zero experience in customer service!!!!! I understand certain things might take long to do but it does not mean you just ignore the client!!! I worked in a service position, if you guys need help training people I am more than happy to help so that other clients do not get treated with the same horrible service.
LR
Liam R's update09 Oct 2017, 10:14
Reviewer Update
Still no call, what kind of people run your customer service department? Clearly unqualified people!!!! Come and collect this device that I cancelled and reverse the payment made for it!!!!!!!!!!!!!!!!!!!!!!!!!!!