Pathetic Service

In short I have been waiting for over 6 weeks to have telkom set up a basic voice line connection in my apartment. My complex has all the telkom lines already pre-installed in all apartments and all I'm needing to have is telkom assign me a number. However telkom has to apparently verify my flat before they can do so even though my neighbour's have voice lines already. I have been waiting over a month with almost no help from telkom or even any updates on the process. How can it take over a month for telkom to sort out a voice line since it is their CORE business. The fact that people at the call centers cannot even help me is a joke. This kind of service is disgusting to be honest. I might die of old age before telkom actually does something about it.