Pathetic Service

My telkom line has been out of order since 3 July and after numerous calls and escalations, i finally get a call from a technician wanting to come to my home to rectify. Since both my wife and i work we are only available in the evenings. The technician was very clear to give his working hours as 8am to 4.40pm. Since we leave at 6am i had to accept that i had to accept an appointment at 8am and leave late to work. The appointment was confirmed for the 23rd at 8am. i waited till 9am and contacted the call center to lodge a complaint of the no show or contact indicating that there will be no show. I was called back by someone in the call center and asked to speak to the manager who i have requested to send someone at 6pm as this is the time that we will be at home. The so called manager was to call me back and as expected, no call to date. i received a call yesterday from the technician indicating that he was not at work on Wed and absolutely no apology for the no show or no contact. The attitude is one of don't care and that we the consumers are reliant on them. Telkom continues to enjoy debiting my account but cannot even provide a service. Then again if the management of Telkom can be so Pathetic, what do you expect from the rest of the organization? Absolutely disgusting service from a large SA enterprise. Still left with a debit order and no working line.