Pathetic Service

I ordered a ADSL Line etc. to be installed at my residence, the 25th of July I received my email with confirming and activion email etc. So on the 8th August a Technician comes to install everything, telling me he needs a different wire to be pulled in which he can not do I must get an Electrician to do it, but also checks and all is fine, just needs that wire.

So on the 10th Aug Electrician comes and pulls the wire through and all. Only today a Technician comes out again, telling me now there is a damaged wire, there is noise on the line but the one I pulled in is ok, so why the hell couldnt he have told me the first time he was there? And logged this so the matter could be sorted out.

Pathetic service if you ask me, almost a month and still have no internet.