Pathetic Service

29 July found out that our existing line was cancelled App**** for a new line Upon enquiry a few days later we were told that it takes +- 21 – 30 days 15 Aug followed up with another enquiry & this time we were told that the process has been put on hold as there is a deposit of R700 outstanding. ???? No mention was made of this at the initiation & nowhere on your add is this mentioned. Where is this coming from & how come no communication was sent out. SMS was sent after I called. The call centre agent promised to waiver this amount so that the process can be opened & a technician can be allocated. We will not be paying a deposit so please do not add this to our bill

16 Aug call received from ********** 000 confirming all in order & a technician has been assigned to do the installation on 19 Aug 2017

17 Aug we did a follow up just to confirm & we were given the thumbs up. This was followed by a SMS (see attached)

19 Aug @09h00 another follow up was done as we needed to know if everything was in order for the adsl line to be installed. The operator placed our call on hold & came back & confirmed that Anesh was assigned & he will call us one hour before the time. 2 hour later we were still waiting so we decided to call again & another operator he (Ayanda) had a totally different story Firstly no contractors work on weekends he said Secondly the system does not have anyone assigned even after mentioning that we have received a sms & we did confirm earlier with another operator (2 different scenarios one account)

This is unacceptable as no one in your organization listens to what the customer has to say. All we ever hear is what the system says. Even after giving him the order number that was quoted he could not help. All we hear is “the system says” What about what the customer says. We received confirmation & there wasn’t even a team leader / manager to assist in our enquiry. No one has the courtesy of calling & advising & it’s very frustrating to deal with your caliber of people.

Contact Details Shawn Smerdon ********** 193

May Naidoo ********** 589