Pathetic Service

Let me begin by saying how very disappointed I am with Telkom. I am sure Telkom is used to this by now as the service & the *********** staff leave me speechless. You have caused me undue stress & I am going to take my claim further to ensure that this is never repeated & no one else has to go through what I had to endure since 29 July & to ensure any additional fees added onto my account is credited

Your so called Team Leaders are just as bad & you wonder why the operators can’t see beyond what “the system says.” Everything has to do with the “Back Office.” I think that office doesn’t exist because if they did then we would get some results.

I am emotionally drained trying to explain my situation to your operators who refuse to listen to a customer’s point of view & what a customer is producing. All we hear is “The System.” You have no system….period.

My nightmare began on 29th July & to date is still not resolved. I had to take matters into my own hand. Can you believe it, not even your back office is aware of this nor your so called team leaders.

Telkom debited my account on 25th July & NO ONE in your organization could tell me why my account was not credited, instead you have the blatant audacity to suspend my account.

I was told on my very first call that the reference no. is not mine!!!!! Really but its my money !!!!

To make matters worse I was told to go to the police station to open a case against whoever took my money (check the recording) & you will understand why I am still so shocked.

Your team leaders oh my gosh where do I start. They haven’t a clue what’s going on.

I have made several calls & I have emailed my proof of payments & yet no one was prepared to go the extra mile to find out what went wrong. Again all you hear is “the system say”.

I have attached a whole lot of emails. Whoever receives this please take the time to read & call me when you have some answers. I suggest you listen to all the recordings &then you will understand my frustration

PART 2 OF MY COMPLAINT

I received a sms to say my account was suspended. YOU TAKE MY MONEY ON THE 25TH July & still suspend my account. !!!!!!! I dare you to check the date is was suspended

I had to reverse the funds back into my bank account, draw the cash & go into Absa bank & do a deposit

Clearly there is something very wrong here & I need answers URGENTLY. Please don’t tell me my account was in collections

I need someone to investigate (if there is anyone competent enough) & you will see my account was always paid & advise what is really going on.

My contact details May Naidoo ********** 589