Pathetic Service

Item: Telkom
Rating: 1
Author: Yogesh B

Worst Experience Ever Waited over the turnaround time, only when it was exhausted i was informed by the inbound sales department that it has not been sent to the courier Management does not oversee the work done by agents as upon telecom with team leader/manager he just gave me an update Telkom offers great products but the worst customer service ever I previously had packages with them for my business but again the inbound call centre gave me the worst experience in terms of customer service and delivery Telkom has personally always breached their policies in terms of turnaround times and misrepresentation

I am now waiting still and expect delivery by the 17-20th working day

Helpful (0)

Replies (3)

Telkom's replyOfficial

21 Aug 2017, 13:15

Hello Yogesh05

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom's reply21 Aug 2017, 13:15

Official

Hello Yogesh05

Best regards,

Yogesh B's updateReviewer Update

28 Aug 2017, 10:36

Hi Noleen Thanks so much i have received the product however despite me receiving the product late my data has been reduced based on the pro rata basis, i have only been informed about the payment being reduced based on the pro rata system however never about the data as well This is truly not on given that the fault was on Telkoms side as opposed to mine and over and above this i am still being sort of "penalised".. I previously had the very same issue with Telkom as well for my business lines and didn't quite expect the same experience a few years later although being warned by colleagues

Yogesh B's update28 Aug 2017, 10:36

Reviewer Update

Telkom's replyOfficial

08 Oct 2017, 20:52

Hello Yogesh05,

Kindly advise what you mean when you say your data had been reduced as well because our system shows that you are on Smartbroadband 20GB and you receive all your data monthly.

Regards

Tsebo
Telkom Social Media Team

Best regards,

Telkom's reply08 Oct 2017, 20:52

Official

Hello Yogesh05,

Kindly advise what you mean when you say your data had been reduced as well because our system shows that you are on Smartbroadband 20GB and you receive all your data monthly.

Regards

Tsebo
Telkom Social Media Team

Best regards,