Pathetic service

I have just reported a line fault which means my internet is not working as well as the landline is completely dead. I have to keep calling to get an update yet nothing has been done and we are still waiting for the technicians to test and see what the fault is. Problem is we are paying for a service we cannot use and telkom will not take this off of our monthly installment even though if we were to miss a payment they suspend the line immediately. Yet now they must take their time to solve our problem. The call centre agent i spoke to is rude. I am completely disgusted with the speed of telkoms service and apparently i must not expect the problem to be resolved sooner than 2 weeks. Absolutely pathetic!