Pathetic service

So on the 28th January at 18:51 Telkom deducted money from my account for my lines which I am OK with then on the 29th during the day I discovered my lines were suspended I requested for a call back Claudine who was very helpful transferred me to the relevant department and I spoke to a girl called Zama what what her name was too long the girl at 1st was helpful then told me I need to wait for Monday as the billing department is not open today so I started asking valid questions that she could not answer I then told her I am not fighting with her but can i speak to a supervisor she said she is transferring me to the supervisors line surprisingly I was directed to the IVR again which then kept on taking me back and forth then I could hear there was someone in the line then I was back to the IVR after I said hello I don't know whether was she camping on IVR and thought she was dealing with an idiot that could not pick up her tricks. I am really ****ed off so you know