Pathetic Service

On the 22nd of September I made an online application for I6 and after an hour I received a call from *** to complete the application. The lady who was helping me told me that I will receive my phone within 5-7 working days. On the 23rd I received an sms that an amount of R399 will be debited from my bank account. The money was debited on the 25th, even though I didn't understand why I am paying for something I don't have I was hopeful to receive my phone on time. I have called the call centre gazillion times with no answer to find out on the status of my order.<br> <br> The funny part is that the very same number that called me to finalise the application just rings and no one answers. I am at the state where I am no longer interested on the phone, I just need my R399 back. If they fail to assist on an order, how about later when I have a major problem with the phone . I am just saving myself from future headaches and this deal need to be cancelled.