Pathetic Service

I have been trying to contact Telkom for the past week without any luck. I stay on hold for about 20 minutes waiting for a consultant and then i get cut off! I am trying to take new contracts with you guys but are you'll even worth it for me to port over onto Telkom. i eventually went into the hillcrest store on Tuesday and up until now i haven't received feedback from the lady in the store after i have sent her numerous emails .I have explained to the lady in store that i need the contract sorted urgently due to travelling out of SA.Where is the urgency? i i have been offered many other contracts with other service providers but i choose to move to telkom to try it pitbut what is the use offering good deals with pathetic service??