Pathetic Service

I've been to these branches over the past month and all the staff from these branches act as if they are doing the clients a favor by being there.They all seem to be playing with their phones or doing their own personal stuff when I entered these stores (pavillion temporary help desk).None of the staff members noticed that a customer has entered,I even stood in front of them and they didn't bother.I had the very same situation around a year back with the galleria branch were the guy made me fill out documents which was his job whilst he played with his phone.The documents was even filled out wrong cause he didnt even assist. How do u guys expect 2 get business with this type of service?Further more why does a client have to produce stamped bank statements from inside the bank each time they open a contract,do you know how costly this is,especially now that we swipe our cards for every purchase. Do you guys find every excuse to chase customers away?Its cost me R150 4 these statements last year & your guy in the galleria ****ed me off so much that I didn't even open the contract.How do you expect a customer to want to be obligated to you for 2yrs if he's unhapi b4 he opens a contract