Pathetic service

My phone broke and currently I am without a phone. Luckily I am currently due for an upgrade. I tried calling VARIOUS stores, but NONE of them answered. I tried calling customer care, but I am on hold for over 20 minutes. I was then forced to drive to a telkom mobile store after work, where I stood in a queue for an hour, just to be informed that the phone I wanted(promotion deal) to upgrade to was not in stock. the exact reason why I was trying to call the store and not have to make the trip and stand in a queue for an hour. I then called the customer care number where I had to hold on for about 20 minutes. I was given a direct number that deals with upgrades. I called the number and was informed the phone was also out of stock with them. I then called back 30 minutes later and was informed that my ID number does not exist on their system, even though it was picking up 30 minutes before that. I was then told to call customer care again, where I was holding for 20-25 minutes AGAIN. i AM UNABLE TO GET HOLD OF ANY STORES, I AM UNABLE TO GET HOLD OF ANYONE AT CUSTOMER CARE WHO CAN HELP ME. I need a phone but I am not being assisted by ANYONE because NOBODY can assist me.