Pathetic service

About 2+ weeks ago I app**** to take a 24 month contract on my existing Telkom line. I received a message stating that my application was approved. Only to find out, a few days later that my application was stuffed up by them, as they made it an application for a new line, I had to take time off work to drive to Westwood mall to cancel this application and to change it to what I app**** for originally. This was then supposed to have been done, and i was told that my application would be expidited due it being their mistake. Upon enquiring a few days later my application was still not processed, and was told that a person by the name 'Mohammed Kahlil' was holding the process up. Again my application was renewed and i was told that it would be expidated, due to them being the cause of the delays. Again today we phoned to check progress, we were again given the run around with no-one at first knowing what was going on, just to be told later that our line still had to be configured to an ADSL line. The customer is continiously left in the dark, no expiditing of my application took place and after submitting my contact details several times, they still had it wrong. PATHETIC SERVICE.